Purchase Guarantee

At SexDollsshow, we strive to provide our customers with the absolute best possible service. Therefore, we operate on two simple core values: quality product and quality service. As high-value items, dolls are not only sex toys, but also long-term investments. We offer you a Purchase Guarantee to ensure that in addition to purchasing the perfect sex doll of the highest quality, you will also have the best shopping experience and overall increased happiness.

100% Authentic Guarantee

Today, the sex doll industry is filled with unscrupulous suppliers who advertise high-quality dolls but offer inferior or defective items. Sexdollsshow is an international professional adult doll supplier/distributor. All dolls on our site are 100% authentic. Check out our Doll Brand Certificate of Authorization here.

100% Money-back Guarantee

If you find that your doll is defective or does not match your expected description when you receive the goods, you can provide us with relevant high-definition photos or videos, and we will provide you with replacement or refund services after verification. It's that simple. If you encounter any of the above issues, you can check how the money-back guarantee works or contact us directly.

Quality Control

Not only do we sell top branded sex dolls, but we are also constantly working to ensure that these dolls meet our quality standards. We inspect the quality inspection departments of each manufacturing facility to ensure they meet our high expectations. Furthermore, we make sure that no detail is overlooked when making your sex doll. It is then shipped to you in sturdy privacy packaging and guaranteed logistics, ensuring your doll won't show any damage or defects in transit.

Best Price Guaranteed

All Sexdollsshow sex dolls are produced and shipped directly by our partner manufacturers, which allows us to offer you the best quality sex dolls at the best prices. Our vision is to make dolls affordable for everyone and give you the best sexual experience possible. If you find a better price on an eligible item within 48 hours of your purchase on Sexdollsshow, please contact us here and we'll cover 100% of the difference!

Damage Problem

Please inspect your doll carefully when you receive it - from head to toe. It is recommended that you wear clean gloves when unpacking to avoid soiling the doll. In case of any damage or malfunction please contact us. When reporting any issues, please be sure to provide as many details as possible, such as high-resolution photos or videos.
If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. (Learn more about the return policy here!

What's not covered by the money-back guarantee?

-Skin - Very minor skin imperfections and minor changes in the skin surface (such as injection sites and mold seam lines) caused by the manufacturing process are not considered defects and are not covered by our money-back guarantee. We like to think of these as "birthmarks" that make your doll unique.
-Finger and Toe Nails - Nails on dolls occasionally loosen during shipping. If they come loose, simply remove them and reapply with nail glue as instructed in our cleaning and care guide.
-Eyelashes - The protective eye mask on the doll's face may cause the eyelashes to fall out, if this problem occurs, you can use our eyelashes and nail glue to reapply, if you have any operational problems, please feel free to contact us.
-Makeup Differences - Each doll is handcrafted, including semi-permanent makeup. Therefore, each doll is slightly unique, so there will be subtle differences. We will provide you with your doll photo before shipment, if there is any dissatisfaction with the makeup, we will re-edit it for you. In addition, you can also remove the doll's makeup after receiving her and make it to your liking.
-Used Dolls – Used dolls are not eligible, but we are willing to address issues and help in any way we can.
-User Damage - When a doll receives damage, we review the doll and use all information provided to assess the source of the damage. We do not cover any suspicious and user-induced damages. Therefore, please be careful when using the doll.
-Custom Dolls – Orders with custom options added will not be canceled/refunded. Make sure the shipping information you provide is correct. Orders returned to us as undeliverable will be subject to a non-refundable 20% processing fee.