Order Change/Cancellation/Return

Order processing will begin within 24 hours of receiving your order, which means your order can only be canceled within 24 hours of submission.
And once your doll starts production in our factory, it cannot be canceled unless there is an important reason.

Note: Orders with custom options added will not be canceled/refunded.

When submitting your order, please ensure that the shipping information you provide is correct. Orders returned to us as undeliverable will incur a non-refundable 20% processing fee.

All our dolls are formally inspected before leaving the factory. If your sex doll is defective upon receipt and has not been used in any way, we can arrange to return the doll as long as you notify us within 24 hours of receiving your doll. However, we are not responsible for return shipping costs.

If the defect of the doll is man-made damage, we will not be able to replace or refund you. Sex dolls are not indestructible, so you need to take good care of your sex doll during use and handling. Please remember to take an unboxing video when you receive the doll.
You can also learn more about sex doll cleaning and care here!

Your satisfaction is important to us. If you have any problem with your order, please consult us, and we will do our best to solve the problem for you in time.