Shipping guide

Free Shipping Worldwide

We offer free and discreet worldwide shipping. But due to import laws, we do not ship to the following destinations: Islamic countries, Pakistan, UAE, and Saudi Arabia.
Indonesia, India, Africa, Thailand, Malaysia, and Brazil can be shipped after consulting us to confirm.

REGION	ESTIMATED DELIVERY TIME
The US and Canada	7-12 business days
Finland, Denmark, Norway, Switzerland	7-12 business days
Australia	7-12 business days
Europe	7-12 business days
EU	35-50 working days
UK	30-40 working days
Russia	20-35 working days

 

What Are Our Shipping Options?

Our shipping partners are UPS, FedEx, TNT, and DHL. We use them to speed up shipping and guarantee a safe delivery.

 

Production Time

BRAND	AVERAGE PRODUCTION TIME
TPE Brands	1-2 weeks
Silicone Brands	3-5 weeks

NOTE: This is an approximate time. This time frame may be extended under special circumstances (such as Chinese holidays, snowstorms, heavy rain, COVID-19, custom dolls, etc.)Production time

 

How to Track Your Order

Once your doll ships, we will email you a tracking number.
Track your order as follows:

International Express - FedEx: https://www.fedex.com

International Express - UPS: https://www.ups.com

International Express - DHL: https://www.dhl.com

Please keep an eye on your luggage tracking in case something goes wrong (e.g. suspended tracking, missing items, etc.) until delivery.
If you have any questions, please contact us in time.

 

Duties and Taxes

In some countries, import duties may apply upon delivery. Under normal circumstances, you need to pay 100-200 US dollars, and the import tax is the responsibility of the buyer. Along the way, we'll provide the help you need to keep you stress-free. (Note: US customers do not pay any import tax.)

 

Discreet Packaging

The doll will be packed in a normal carton. There will be no information labels and no one will know what is inside, which fully protects your privacy. (Note: Customs officers may open your doll box to check and determine import duties for customers outside the United States.)

 

Check And Receive Your Package

When the package arrives, you must inspect each item for any damage. If you see the box is damaged, please take a photo or video to file a claim with the shipping company. It is recommended that you open and inspect it, even if the carton looks fine from the outside. If you find any damage, please take some pictures or video. Sometimes we also need your help to file a claim with the shipping company if the doll is damaged during shipping.